Our CEO Robin Bevan examines the challenge of data silos in the UK financial advice industry.
These isolated systems (CRMs, investment platforms, planning tools) are unavoidable but problematic when poorly integrated. This data fragmentation creates inefficiencies beyond just rekeying information – it can lead to less informed client recommendations and inaccurate reporting that may violate FCA Consumer Duty rules.
“Having compared around 10,000 policies on a market-leading platform with the corresponding data in a market-leading CRM over a 12-month period, only 60% of the policies were on both systems, and of those that were on both systems, only 40% of them reconciled exactly.“
Robin recommends firms review their tech stack, prioritise platforms with robust integrations, and consider data hubs like FINIO to align information across systems and ultimately improve client outcomes.
Read the full article: Professional Adviser
