The challenge

In the past, Foster Denovo had used spreadsheets for client annual reviews which could be very time intensive. They also found their clients wanted to see one time period to another, how their money was performing or would call for an ad-hoc valuation. They needed to be able to do this for the clients in a timely manner and produce something accurate.

The solution

The reason they selected Fastrak was it was the one tool that they were aware of that can include legacy products, cash, plus all the other assets that could be reviewed in one place.

“Clients want to be able to see from one meeting to the next, how their money has been performing. What Fastrak has allowed us to save a lot of time to produce a report that a client really likes the look of. It looks professional and we can produce it electronically and can push it out onto the portal so they can review it there.”

David Wilkinson, private wealth, Foster Denovo

The impact

The Fastrak reports that we used are customised, we spent a lot of time thinking what we wanted them to show, what to look like, to show our own branding so that when a client sees it, they recognise it as something we produce and know the format. As they are used to it, it makes meetings much slicker, more efficient and ultimately saves a huge amount of time.