The challenge

Fitzallan were using intellifo office to produce their client valuations and reports. However, whilst the system offered the advantage of being able to undertake key actions within one system and no need for external apps, they found the reporting service couldn’t provide compound annual return calculations on performance data.

The solution

Having run into these issues with intelliflo office, they engaged with Sprint Enterprise Technology to help them create reports that would contain the data that they felt was relevant to their client base and brand, as well as harnessing the data within their back office and their platforms. They also thought that transaction data was essential to their advice service so that they could fully disclose their investment returns and capital gains. They now send their clients two half yearly reports containing valuations, as well as producing valuations for review meetings, making performance data crucial to this process.

The impact

Their client feedback to the new report formats was very positive and worked well with annual valuation exercises and review meetings. “It was a significant enhancement in presentation and in content presented” said director, Gregor Johnston.

Fitzallan also use the client online portal available within Fastrak to deliver their repots securely, having not been entirely satisfied with the portal within intelligent office. “Fastrak’s (client portal) was a significant improvement.” said Gregor. “We would recommend Fastrak to others, we find it an excellent system and indeed we have recommended it to other financial advisers and people we know in the industry.”